OIT Client BlueCross BlueShield of South Carolina Speaks at ACORD LOMA

Optical Image Technology (OIT) client BlueCross BlueShield of South Carolina will be featured in an informative discussion about business process automation at the 2010 ACORD LOMA Insurance Systems Forum in Las Vegas, Nevada on Tuesday, May 25 at 3 p.m. Dennis Lenge, Director of Document Management Systems for BlueCross BlueShield of South Carolina, will share practical tips to help business leaders automate their business processes effectively and achieve optimal outcomes.

The presenter will showcase several of BlueCross BlueShield of South Carolina’s process automation projects using OIT’s DocFinity software. Companion Property & Casualty, which was the first process automation project of the parent company, processes more than 250,000 claims annually using DocFinity to scan, import, and route thousands of faxes, emails, images, documents and letters daily. DocFinity electronically matches appropriate claims applications with agent letters, correspondence, medical bills, declaration pages, loss history documents, audits, and other forms to enable quick, accurate, and cost-effective processing.

Mr. Lenge will also speak about Trailblazer Health Enterprises, another subsidiary. One of the largest Medicare processors in the United States, Trailblazer deployed DocFinity to streamline medical claim processing. Turnaround time has been reduced from ten days to four, and seventeen staff members have been repurposed from manual tasks to higher-level analytical work for which they were hired.

The conference session is entitled How to Maximize Your ROI from Business Process Automation. Open to conference attendees, the session will impart practical information about integrating document management and business process management software with legacy systems, line-of-business software, and communications software to expedite processes, eliminate human error, and deliver better service. The value of large enterprises using a Linux/zLinux-based solution will also be discussed.

Quotes

“Business process automation projects, when properly implemented, help companies to lower back-office costs, generate stronger profits, offer better service, and compete effectively. Dennis has wide-ranging experience in business process automation. An excellent speaker, he will deliver a presentation that will help to put other businesses on the path to success." - Jim Thumma, Vice President of Sales and Marketing, Optical Image Technology

“Automating our core business processes has enabled us to meet time-sensitive Service Level Agreements, provide faster access to information for customer service inquiries, enable secure movement of documents, and engage in cost-efficient processing. Every automation project is unique, yet by sharing advice from our own experiences we can increase the chance of other businesses succeeding in their own automation initiatives. Success is not automatic; it requires careful design, planning, and execution.” - Dennis Lenge, Director of Document Management Systems, BlueCross BlueShield of South Carolina

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